English
Ping is operated by Wontak Choi. For account issues, bug reports, safety concerns, or feedback, email support@ping.io.kr. Please include the issue and your device model and Android or iOS version. Never send a password or sign-in code.
Ideas and feedback
Use the optional English feedback form for ideas or bug reports. Reply email and an image are optional; image attachment is available immediately. A short privacy summary links to our privacy policy, without a separate overseas-transfer consent step. Email remains available for account issues, safety reports or if you prefer not to use Tally.
Support and safety reports
Wontak Choi handles support and deletion requests. We aim to reply to ordinary inquiries within two business days and initially review safety reports within 24 hours. For an offensive name or photo or unwanted contact, open the person's detail menu in Ping and choose Report or Block. Investigations may take longer. See our Terms of Use and Child Safety Standards.
Sign-in and invitations
Sign in with Apple or Google. If you already use Ping, choose the same provider and account on both devices. To add a friend, open their invitation link and choose a ping reaction. If a link no longer works, ask your friend for a new one; they can reset their link in Ping settings.
Notifications
Check that notifications are allowed for Ping in your device settings. Ping’s Settings screen also lets you turn unanswered-ping reminders on or off.
Profile photos
Choose only a photo that you have the right to share. When you save a profile photo, you allow Ping to store and show it to your connected friends to provide the service. You can remove the photo in Ping settings or delete your account to end this permission. You keep ownership of your photo.
Delete your account
In Ping, open Settings → Account management → Delete account and confirm. This deletes your Ping account and active app data. You can also remove Ping from Sign in with Apple in your Apple Account settings. If you cannot access the app, use our account deletion request page.
Privacy
Read our Privacy Policy for information about data handling and deletion.