English
Effective October 10, 2026
Ping is operated by Wontak Choi. Questions about this policy or your data can be sent to support@ping.io.kr.
Information we handle
- Account: your Ping user identifier, the identifier supplied by Apple or Google sign-in, and the email address supplied by the provider.
- Profile: your chosen display name, emoji, and optional photo.
- Activity: invitation tokens, friend relationships, ping reactions and times, and reminder preferences.
- Notifications: device push tokens, Firebase installation identifiers on Android, app version information, and Live Activity tokens on supported iPhones, used to deliver pings and reminders.
- Support and feedback: the message, category, optional image, and sender address used by your email app.
- Safety reports: the reporting and reported account identifiers, selected reason, optional explanation, and moderation records.
- Technical data: request and error logs that our hosting providers need to operate and protect the service and invitation website.
Account information comes from Apple or Google sign-in; you provide profile and support information; activity and notification tokens are generated as you use Ping. Hosting providers generate technical logs when you use the app or website. Ping uses the system photo picker on iPhone and Android for your optional profile photo. It does not access or upload your address book.
Why we use it
We use this information to create and secure your account, show your profile to friends, manage invitations and pings, send requested notifications, maintain the service, and answer support requests. We also use service statistics recorded by our backend, without account identifiers, to understand service usage. We do not sell personal information or use it for advertising.
Who can see it
Your friends can see your display name, avatar, and shared ping activity. Anyone with your invitation link can see the display name used in its preview. Do not share an invitation link with someone you do not want to invite; you can reset it in Ping settings.
Service providers and location
Apple provides sign-in and iPhone notification delivery. Google provides Google sign-in; Firebase Cloud Messaging and Firebase Installations provide Android notification delivery and installation identifiers. Supabase hosts account, database, storage, and realtime services; Ping’s Supabase project is in Seoul, South Korea. Your chosen email app and provider send feedback emails; Zoho Mail receives them in our support inbox. Vercel hosts the invitation and information website and may process website request metadata in its infrastructure. These providers process data for the stated services and maintain privacy and security protections consistent with this policy. We use access controls and encrypted connections to protect information.
Retention and deletion
Account and activity data is kept while your account exists. In Ping, open Settings → Account management → Delete account to remove your active account, profile photo, friendships, ping history, invitations, and registered push tokens from active systems. Safety reports and handling records, including necessary account identifier snapshots, are normally retained for 180 days after final review and case closure; deleting an account does not automatically erase these records. Necessary records may be held longer for an ongoing investigation or a specific legal preservation obligation, and are removed when that reason ends. Service statistics without account identifiers, such as signup and ping counts, may remain after account deletion. Feedback is emailed to our support inbox and is not saved as a Ping app record. Support messages and feedback emails, including optional images, are normally retained for 90 days after the case is closed; deleting your Ping account does not automatically delete these emails. Necessary records may be retained longer for an ongoing dispute or a specific legal obligation. Provider backups and technical logs may remain for a limited period under their retention schedules or where law requires. You can ask about those periods or request help at the email above. You can also request account deletion without opening the app.
Earlier app versions
Earlier versions with a Share usage analytics setting may still send optional events to PostHog in the US if you previously enabled it. Those events include a random app identifier, invite and ping event names and times, a hash of an invitation link identifier, and basic device and app information. The hash can be matched to an invitation in Ping's systems; names, photos, and invitation URLs are not sent. Turn off that setting in the earlier app or update to the version that removes it to stop new collection. Previously collected events remain subject to the provider's retention settings and are not automatically deleted with your Ping account. Contact us for help requesting their deletion. Updated versions without that setting do not send these analytics events.
Your choices and changes
You can change your profile and notification settings in the app, decline notification permission in your device settings, and withdraw from Ping by deleting your account. Email us to request access to, correction of, deletion of, or restriction on processing of your information, including if you cannot access the app. We will update this page when our practices change and show the effective date above.